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Our Process

1/16/2018 (Permalink)

When you find yourself in a water damage situation it's important you find a trusted crew of professionals to help you restore the issue.. SERVPRO has been trusted by homeowners, property managers, and real estate professionals for over 50 years. We strive on delivering the tools and certified professionals you need to restore your property back to pre loss conditions.

Our strict vetting process insures the highest level of professionalism when serving you and your property. We consider experience, character, and integrity when selecting our employees. This allows us to provide a level of service rarely found in our industry. When you call SERVPRO you can guarantee nothing less than exceptional services.

When working with SERVPRO of McKinney we want you to know ahead of time what to expect. Our staff will be with you and your insurance company every step of the way. Below you will find each step in this process and also how we will help you achieve this goal.

Respond

When a flood happens give us a call immediately. It will be important to remove the standing water as soon as possible. SERVPRO of McKinney is ready to respond to any size disaster 24/7 no matter the time of day. When you contact our office one of our water damage professionals will arrive within 4 hours to start the water extraction process.

Mitigation

Water continues to move from high to low and from wet to dry even when the source of the water has been shut off. Water will continue to move causing further damage to your contents and property until it is properly extracted and removed from the premises. Our goal is to contain and extract the water to prevent any further loss.

Extraction

SERVPRO of McKinney uses professional water extraction equipment to effectively remove water from all the affected areas within your property. Our top of the line equipment is effective on carpet, hardwood and all other hard surfaces. Making sure water is removed from every crevice of your property is our number one goal.

Drying

After all standing water is removed we will start the drying process. By using the science of drying it is possible to pull additional moisture from materials that may have absorbed water during the initial flood. Our water damage professionals will set up air movers and dehumidifiers which work together to achieve this goal. The air movers primary focus is on evaporation while the dehumidifier pull moisture from the air and condense into water which can be pumped out into the nearest drain. Together these are the most effective tools used to remove moisture from any size water damaged structure.

Monitor

After equipment is placed we will return to monitor the drying progress once every 24 hours for the following few days. This is to guarantee your property drys quickly and according to plan by collecting moisture readings daily. If we find that a property is taking longer than usual to dry during these monitor checks we will be able to apply corrective actions in a timely manner preventing any secondary damages from taking place.

Restoration

Once we meet our drying goal your property will be back to pre loss moisture levels. At this point it will be time to remove the drying equipment. If any construction services are needed they will start taking place now that the structure is dry. These services typically but not always include the installation of sheetrock, carpet, carpet pad and hardwood flooring. SERVPRO of McKinney works with a team of professionals who are able to perform these additional services if needed.

Steps to Take if a Water Pipe Bursts

12/28/2017 (Permalink)

Water pipes can burst at any time, although it happens most commonly in the winter time.  If this should happen at your home or business, follow these steps to help reduce the resulting water damage:

·         Turn off the water supply at the main valve, which is typically located in an underground cement box at the front of your property near the street, although the valve might be in the garage or near the hot water heater.

TIP:        Be prepared and locate the main water valve before an emergency arises!

·         If the burst pipe is a hot water line, make sure to also turn off the water valve at the top of your hot water heater. 

·         Once you have turned off the main water valve, call a plumber to get the necessary repairs done to the water pipe.

If your broken pipe has caused water damage in your home or business, call SERVPRO of McKinney.  Our professionals use top-of-the-line equipment to extract the water and help speed up the drying process, which will help to reduce the extent of the damage.

Document Restoration Services

12/28/2017 (Permalink)

We are not yet a paperless society!  If you have a water or fire loss in your home or business, call SERVPRO of McKinney to help with the restoration of your documents.  In partnership with SERVPRO’s corporate office, we have access to scientifically proven methods to dry, clean, sterilize and deodorize your documents.  The documents are inventoried and kept secure, with appropriate Chain of Custody tracking and HIPPA Certifications for all personnel in the Drying Chamber.  If you want your documents digitized, we have state-of-the-art equipment to turn your paper copy into a digital file.  If needed, we also offer onsite destruction of your documents.

The Science of Drying!

11/8/2017 (Permalink)

The knowledge of psychometrics is essential to restoring a structure to its pre loss condition. Where the average Do-It-Yourself homeowner or business owner might be tempted to grab a few beach towels to mop up the mess and place a box fan or two around the damaged area, the SERVPRO of McKinney professionals follow strict industry-approved standards to help lower the chances of any secondary damages.

For starters, one of our trained restorers will:

  • Inspect the building to detect ever component that is wet, preventing damage from happening because wet components were overlooked.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up mother nature by using professional drying equipment.

What exactly does "speed up mother nature" mean?

A wet building can often dry naturally because our environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material - but only if the air is, indeed, drier. The only problem is nature takes too long, and secondary damages occur while the building is drying out.

For this reason, SERVPRO of McKinney professionals have been trained to use top-of-the-line equipment to help "mother nature" along, including equipment to help dry hardwood floors, tough to reach spaces inside walls and much more. We also use state-of-the-art monitoring equipment and a proven scientific process to help speed up the drying process of your home or business.

Tips to Preventing Frozen Pipes!

11/8/2017 (Permalink)

Tips to prevent pipes from freezing at your home:

  • Keep a slow trickle of water flowing through faucets that connect to pipes that run through an unheated or unprotected space. The cost of the extra water is a low cost compared to the cost to repair a broken pipe.
  • Seal cracks and holes in outside walls and foundations near water pipes with caulking.
  • Keep cabinet doors open to allow warm air to circulate around pipes.
  • Insulate pipes that pass through unheated spaces (i.e. crawlspaces, basements, garages).
  • Eliminate sources of cold air near water lines by repairing broken windows, insulating walls, closing off crawl spaces and eliminating drafts near doors.
  • Know where your main water shut-off valve is. If a pipe freezes or bursts, shut the water off immediately.
  • When away from the house for an extended period, be careful how much you lower the heat. A lower temperature may save on the heating bill, but there could be a disaster if a cold spell strikes and pipes that normally would be safe, freeze and burst.

Weatherproofing your home against the cold will help protect your indoor plumbing against the threat of breaks.

Do You Have An Exit Plan?

11/7/2017 (Permalink)

Every second counts during a fire. In a matter of moments, a small flame can turn into a major fire, making it critical to be prepared by having an escape plan in place. A survey conducted by the American Red Cross shows only 6 percent of families have developed and practiced a home fire escape plan. Once a plan is developed, it is critical everyone in the home understands the plan; the best way to do this is by practicing the escape plan at least twice a year. The following are a few suggestions to help you develop an emergency plan for your family.

Draw a map of each level of your home and show all doors and windows. Find two ways to get out of each room. Make sure all doors and windows that lead outside open easily.

Consider escape ladders for sleeping areas on the second and third floor. Only purchase collapsible escape ladders evaluated by a recognized testing laboratory. Store them near the window where they will be used.

Choose an outside meeting place a safe distance in front of your home where everyone can meet after they've escaped. Make sure to mark the location of the meeting place on your escape plan.

Teach children how to escape on their own in case you cannot help them.

Plan for everyone in your home with special considerations for elderly or disabled individuals.

Practice your fire escape plan at night and during the daytime.

We encourage you to make a plan NOW!

The Water You Don't See!

11/7/2017 (Permalink)

Even small water damages have the potential to cause serious structural and indoor air quality issues over time. The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO® of McKinney has the equipment, training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. SERVPRO® of McKinney will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by SERVPRO® of McKinney.

  • Moisture Sensors are used to detect moisture in carpets, baseboards and walls.
  • Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO® of McKinney to monitor the drying process.
  • Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of McKinney can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.
  • Ultra Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.
  • Thermal Foggers dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor- causing particles.